KIWI design Warranty&Return Policy
Introduction
At KIWI design, we are committed to providing high-quality products and a smooth, hassle-free support experience. Warranty periods vary by product model; please refer to the warranty chart for specific timelines.
Products sold as refurbished include their own unique warranty terms listed directly on the product page. For confirmation, please contact customerservice@kiwidesign.com with your order receipt.
This limited manufacturer warranty does not affect any statutory rights you may have under applicable law.
Policy Scope
This warranty and return policy applies only to orders placed directly through the official KIWI design website.
If your purchase was made through another retailer, marketplace, or sales channel, please contact the seller you purchased from for return, refund, or warranty support.
30-Day Money-Back Guarantee
Undamaged products may be returned for a full refund within 30 days of delivery. Once the returned item is received and inspected at our warehouse, your refund will be processed.
Return Requirements
- All accessories must be included
- Items must be returned in original packaging
- For non-quality-related returns, customers are responsible for return shipping costs
- Refunds for non-quality claims cover the product price only
- Returns may be rejected if the above conditions are not met
Additional Information
- Refund requests under this guarantee expire 30 days after submitting a return claim
- Non-quality-related returns cannot be processed after this window
- Purchases made outside the KIWI design website must be handled by the original seller
Bulk Order Policy
For orders of 10 units or more (≥10 units), KIWI design accepts returns for quality-related issues only. Non-quality-related returns for bulk purchases are not eligible under the 30-day money-back guarantee.
Warranty for Quality-Related Issues
KIWI design will provide repair, replacement, or other appropriate solutions for confirmed manufacturing defects.
To Process a Warranty Claim
- Order number and proof of purchase
- Photos or videos showing the issue
- Product serial number (if applicable)
Warranty claims for website orders will be fulfilled by KIWI design. For purchases made through other retailers, please contact the seller directly.
FAQ
1. Does this policy apply to Amazon or other reseller purchases?
No. This policy applies only to orders placed through the KIWI design official website. For third-party purchases, please contact the retailer directly.
2. Who pays for return shipping?
For non-quality-related returns, customers cover return shipping costs. For quality-related claims, KIWI design will provide further instructions.
3. How long does it take to receive a refund?
Once the returned item arrives and passes inspection, refunds are typically issued within 3–7 business days, depending on your payment provider.
4. Can I return a bulk order?
Bulk orders of 10 units or more are only eligible for returns related to manufacturing or quality issues.
5. What if I lost the original packaging?
Original packaging is required for non-quality-related returns. Quality-related cases may be evaluated separately.